FAQ
∴ What is Web Hosting?
  • Web hosting is a service which allocates space for customers to showcase their websites on servers that are connected to the Internet 24/7/365.
∴ What is a Domain Name?
  • A domain name is an identification label that defines a realm of administrative autonomy, authority, or control on the Internet, based on the Domain (DNS). For more information please visit http://en.wikipedia.org/wiki/Domain_name.
∴ How do I open an account with LemonOX Hosting?
  • Opening a web hosting account with LemonOX Hosting is as easy as 1-2-3. All you need to do is to spend about 2 minutes to fill in our Sign Up Form. After that choose one of the payment methods and submit the payment.

    Your web hosting account will be created instantly. In a few minutes you will receive welcome email with the instructions how to upload your site to our server and how to log in your control panel, create email accounts, administer your web space etc.
∴ How do I check to see if the domain name which I want to register is available?
  • Please navigate to the Domain Names section. Then search for domain name availability using domain name availability checker. Use the form on this page and fill in the domain name you want to check and select TLD (e. g. .com). If the domain name if free to registration a link to the order form will be displayed otherwise you will see the WHOIS information. You can check multiple tlds at the same time by selecting the All option.

    Click here to check your domain name availability.
∴ I want a website but I don't know anything about creating one. What tools do you have to get me started?
  • All LemonOX Hosting customers can take the advantage of our easy-to-use Website Builder. Choose one of the 100+ website templates; add your website content and you can introduce your new website to the entire world in a few minutes!

    You don't need to know HTML to create your own website. If you can fill in the sign up form you can also fill in a few fields in the Website Builder. That's all what you need to run your own website without any HTML knowledge.
∴ Can I get 24 hour Live support?
  • As a valued client of Lemonox Hosting, you will enjoy REAL 24/7/365 technical support. We guarantee that all tickets will be answered within 1 hour. In fact, the average response time of the LemonOX Hosting support is about 25 minutes. No matter is you contact us during the day, at midnight or during the holidays. Our support team is here to provide you with professional assistance at any time.
∴ How Long after I order will it take for my account to be setup
  • Shared and Reseller accounts: 2-6 hours

    VPS accounts: up to 24 hours on weekdays, up to 48 hours on weekends

    Dedicated servers: 24-48 hours on weekdays, up to 72 hours on weekends

∴ Can LemonOX register domain names for me?
  • Yes LemonOX offers domain registrations at a very affordable price of $10.95 (USD) per year.
∴ Can I host Adult ( XXX ) websites in LemonOX Network ?
  • Adult hosting is not allowed on our network. These kinds of sites generate too many SPAM and attack complaints and hence for the sake of our network these sites are not permitted.
∴ Can I host E-mail Marketing application in my storage space.
  • Email marketing is strictly prohibited in our Network. If some one doing email marketing in our network we will terminate his / her account without any notification. To reconnect we will charge extra $ 300.00
∴ Can I get a refund if I’m not satisfied with the service?
  • LemonOX offers a company mandatory thirty (30) day Money Back guaranty on all regular shared, reseller hosting, SSL, accounts. Users who continue service after this thirty day (30) are not eligible for any refunds whether full or partial... There are absolutely no refunds for dedicated servers , domain name registrations ,web designing and setup fee.
∴ Can I store MP3 and Video files in my storage space ?
  • That depends, if you're the copyright holder to the content in the files, and then yes you can. However if they're copyrighted by someone else then you can't do so without a copyright wavier.

    You can host video and MP3 files until 5 GB Space. We do not allow more than 5 GB for MP3 and Videos.
∴ Can I Store unlicensed software or web applications in my storage space?
  • Absolutely not, unless you have a copyright wavier. We respect the copyrights of every nation, and anime regardless of being licensed in United States or not are an intellectual property of someone else.
∴ What methods of payment does LemonOX accept ?
  • LemonOX accepts Visa, MasterCard, American Express, JCB and Discover credit / debit cards. Customer can pay through 2Checkout.com . Corporate customers can pay via check / direct bank deposits and wire transfer.
∴ What kind of servers will my shared account be hosted on ?
  • All our shared and reseller hosting servers are at least a minimum of Dual XEON 2.8 GHz machines, with anywhere from 8GB to 12 GB of RAM.
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